Privacy Policy
How we handle and protect your information
Last Updated: January 15, 2025
At IgniteFlareUp, we take your privacy seriously. This policy explains what information we collect, how we use it, and what rights you have regarding your personal data when you interact with our content optimization services.
We're based in Thailand and comply with the Personal Data Protection Act (PDPA) B.E. 2562. If you're accessing our services from other regions, we also respect international privacy standards including GDPR principles where applicable.
This document isn't filled with legal jargon just for show. We've tried to make it clear and straightforward because we believe you deserve to understand exactly what happens with your information.
1 Information We Collect
The data we gather falls into a few categories, and we only collect what's genuinely necessary for providing our services and improving your experience.
Personal Information You Provide
When you reach out to us or sign up for our programs, you might share:
- Name and contact details (email address, phone number)
- Educational background and professional experience
- Learning goals and areas of interest in content optimization
- Payment information for course enrollment (processed through secure third-party providers)
- Communication preferences and language settings
Information Collected Automatically
Like most websites, we automatically receive certain data when you visit igniteflareup.com:
- Browser type, operating system, and device information
- IP address and general location data (city/region level, not precise GPS)
- Pages you visit and how long you spend on them
- Referring website and search terms that brought you here
- Time and date of your visits
About Cookies: We use cookies to remember your preferences and understand how people use our site. You can control cookie settings through your browser, though some features might not work as smoothly if you disable them completely.
2 How We Use Your Information
We're not in the business of selling your data or using it for purposes you wouldn't expect. Here's what we actually do with the information we collect:
| Purpose | Details |
|---|---|
| Service Delivery | Providing access to learning materials, responding to inquiries, and facilitating course enrollment |
| Communication | Sending program updates, educational content, and responding to your questions |
| Improvement | Analyzing usage patterns to enhance our content and user experience |
| Support | Troubleshooting technical issues and providing customer assistance |
| Legal Compliance | Meeting obligations under Thai law and maintaining records as required |
We won't send you promotional emails unless you've explicitly opted in, and you can unsubscribe anytime. Educational announcements about programs you've enrolled in are different though – those are part of the service.
3 Data Sharing and Third Parties
We don't hand over your information to random companies. When we do share data, it's limited and purposeful:
Service Providers We Work With
- Payment processors: Secure handling of transactions for course enrollment
- Email service providers: Delivering educational content and communications
- Cloud hosting services: Storing course materials and website data securely
- Analytics tools: Understanding how visitors interact with our site
These partners are contractually obligated to protect your data and can only use it for the specific services they provide to us. We don't let them sell or repurpose your information.
When We're Required to Share
In rare cases, we might need to disclose information:
- To comply with Thai legal requirements or court orders
- To protect our legal rights or defend against claims
- To prevent fraud or security threats
- With your explicit consent for specific purposes
International Transfers: Some of our service providers operate servers outside Thailand. When data crosses borders, we ensure appropriate safeguards are in place to maintain protection standards comparable to Thai PDPA requirements.
4 Your Privacy Rights
You have substantial control over your personal information. Under Thai PDPA and our commitment to transparency, here's what you can do:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
Update or fix any incorrect or outdated information in your profile or records.
Delete Information
Request deletion of your data, subject to legal retention requirements for educational and financial records.
Restrict Processing
Limit how we use certain information while maintaining essential service functionality.
Data Portability
Receive your information in a structured format that you can transfer to another service.
Withdraw Consent
Opt out of marketing communications or revoke permissions you've previously granted.
How to Exercise These Rights
Contact us at +6644223258 or visit our office at 17 Thanon Tessabarn 3, Si Racha, Si Racha District, Chon Buri 20110, Thailand. We'll verify your identity (to protect your data) and respond within the timeframes required by Thai law.
5 Data Security Measures
We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. Our security practices include:
- Encrypted connections (SSL/TLS) for data transmission
- Secure password protection with hashing algorithms
- Regular security audits and updates to our systems
- Limited employee access based on role requirements
- Secure backup procedures for data recovery
- Monitoring for suspicious activity and potential breaches
That said, no online system is completely immune to security risks. While we do our best to safeguard your data, we can't guarantee absolute security. If we detect a breach affecting your personal information, we'll notify you promptly as required by Thai law.
Your Role in Security: Use strong, unique passwords for your account. Don't share login credentials, and let us know immediately if you suspect unauthorized access.
6 Data Retention
We don't keep your information indefinitely. Retention periods depend on the type of data and legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active enrollment plus 2 years | Service provision and educational records |
| Payment Records | 7 years from transaction date | Thai accounting and tax law requirements |
| Course Progress Data | 5 years after program completion | Certificate verification and academic records |
| Marketing Communications | Until you unsubscribe or 3 years of inactivity | Ongoing communication consent |
| Website Analytics | 26 months from collection | Usage analysis and improvement |
After these periods expire, we securely delete or anonymize the data so it can no longer identify you personally. Some aggregated, non-identifiable statistics might be retained for research purposes.
7 Children's Privacy
Our services are designed for adults and professionals in content optimization fields. We don't knowingly collect information from anyone under 18 years old.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll delete such information from our systems promptly.
For young learners interested in content optimization, we recommend parental involvement and supervision when exploring educational resources online.
8 Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through:
- A prominent notice on our website for at least 30 days
- Email notification if you have an active account with us
- Updated "Last Modified" date at the top of this document
Continued use of our services after changes take effect means you accept the updated policy. If you disagree with modifications, you can close your account or stop using our services.
Previous versions of this policy are archived and available upon request if you want to review what's changed over time.
Questions or Concerns?
If something in this policy isn't clear, or if you want to exercise your privacy rights, we're here to help. Reach out through any of these channels: